1. General Information
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund or swap you the total amount of your order, using the original method of payment.
2. Delivery Location
Items offered on our website are only available for delivery to addresses in United Kingdom. We do not accept orders from international customers at the moment but will we be looking into doing this in the near future.
3. Delivery Time
An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
Unless there are exceptional circumstances, we make every effort to fulfill your order within 3-5 business days of the date of your order. Business day mean Monday to Thursday, except holidays.
Please note we do not ship on Friday, Saturday & Sundays.
Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.
4. Delivery Instructions
You can provide special delivery instructions on the check-out page of our website.
5. Shipping Costs
We Charge £5.99 for Standard Mainland DPD Tracked Delivery & £9.59 for DPD Mainland Next Day Tracked Delivery (Orders Must Be Placed By 12:00 PM Monday to Thursday) If you spend over £50 delivery is free for Mainland
For Scottish Highlands and Islands & Northern Ireland we charge £11.40 for a DPD 2 Day Delivery Service.
Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.
Sales tax is charged according to the province or territory to which the item is shipped.
6. Damaged Items in Transport
If there is any damage to the packaging on delivery, contact us immediately at firstname.lastname@example.org
If you have any questions about the delivery and shipment or your order, please contact us at email@example.com